Telecom industries have network infrastructures in place. Hence, both the business and individuals appreciate a faster internet connection, which provides access to critical information, and a platform to easily interact immediately amongst themselves. This utilization of technology, for this reason, was merely a dream a few years ago.
Therefore, it is ironic that only a few telecom operators are hesitating in the embrace of a digital transformation. According to PwC’s strategy, more than 82% of significant telecom leaders predict their companies are going to become digital powerhouses in the future.
Here we will discuss the two major areas where telecoms fall behind and could use an upgrade and how eSignature could be the perfect solution.
a) Digital Culture
Depending on the strategy, almost 50% of participants believe digital culture is a crucial factor in identifying their company’s digital aspirations. Yet, many telecom sectors cannot attest to having attained a cultural revolution within their industry.
Still, several of them favor the hierarchical structures which delay decision making. It becomes a roadblock for many who are trying to create a considerable positive transformation to the entire company. Digital culture helps to establish cooperation across multiple teams and among all team members. Redesigning the way a company works, and providing staff the right tools they need to create a new company culture that works.
Hence, it can be quite challenging to introduce a digital culture into a company. However, with a new economic environment, companies must reorganize their decision-making methods and speed up the launch of new products and services.
b) Client Relations
Many telecom industries do not know much about their clients. Spotting what customers want becomes troublesome for any company. If they can integrate all client information from multiple communication channels, telecoms would be in a better position to provide their clients with the products they need. It’s for this purpose the customer experience needs to run smoothly. However, a few telecommunication organizations tend not to communicate appropriately or promptly, which could result in poor customer service.
Embracing e-Signature Technology
An electronic signature software solution is the most critical tool to help telecom sectors adapt to the ever-changing new digital environment quickly. eSignature solutions aid in improving your company’s effectiveness.
All companies overseeing a digital change will need to consider implementing an eSignature software to enhance the effectiveness of management procedures along with employee productivity. Here are six reasons how an eSignature solution will positively affect your business.
1. Enhance Sales Team Productivity
Sales departments can leverage eSignature software to replace the cumbersome and costly manual paper-based contract process. It will cut the time they take to organize and send contracts out for signing and approval purposes, while also eliminating the possibility of errors. It allows the telecom sales teams to spend more time on significant tasks like making sales, instead of all the heavy paper workload involved.
2. Minimize Expenses
Implementing an eSignature technology can aid telecom industries in cutting down on the amount of capital spent on paper, printing, faxing, and storage expenses each year. For telecom industries with several locations who all must keep current and past agreements on file, adopting an eSignature solution can eliminate many of the costs involved in the sales pipeline.
3. Speed Up the Sales Cycle
Embracing an eSignature software can aid you in accelerating the sales cycle for many telecom companies. Integrating electronic signature technology with a CRM solution allows you the ability to easily create electronic contract documents, minimizing the time required for a salesperson to deliver the contract. Then the system allows the third party to sign the agreement quickly, ultimately decreasing the time it took to receive the contract back fully signed.
4. Enhance Company Compliance
The UETA and ESIGN Act was endorsed to protect businesses and individuals while harmonizing all electronic signature methods together from various parts of the world. These signify that any telecom industry which leverages the solution to sign documents electronically must comply with global regulations.
5. Improve Client Satisfaction
A happy client is loyal to your business. Telecom industries can improve their customer experience by enabling them to sign agreements online anytime, anywhere, and from any smart device.
6. Improve Data Quality and Security
Telecom companies must deal with sensitive customer data. Online eSignature solutions leverage advanced technology, which offers unique signing parameters for individuals. It seals and protects your documents with the original signature. Unwanted changes on the electronic contract are identified automatically, thus prompting all parties involved to act if needed.
Where Telecom Industries Should Use Electronic Signatures
- Verification of Contracts
- Mobile Contracts
- Service Approvals
- Changes in Pricing
- Change in address
- New staff onboarding forms
- Monthly bills/Invoices
- Service requests
To Sum Up
Electronic signature solutions minimize time, expenses, and other resources related to traditional wet-ink signatures. The solution eliminates paperwork and brings efficiency to the telecom industry. It guarantees integrity, privacy, and authenticity of the company’s and client’s data. An aspect that is more challenging to leverage with wet-ink signatures. Managers in the telecom industry can easily integrate an eSignature solution with their existing applications like CRM, Payroll, and others to sign and send contracts electronically faster than ever.
Kevin Peterson is a content marketing enthusiast, freelance writer at SutiSoft, specializing in Business, ERP, Technology, and CLoud/Saas Trends.